To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. If paying online through your bank please note that this is not an instant payment the bank still has to mail us a check. Call the billing department at (217) 965-1566 if you have any questions.
How could I have used this much electric?
You may not have - the numbers on your meter may have been transposed or hard to read. Or this usage could be from a prior month. The electric is turned on to the whole campground starting March 1st if you are plugged into your meter you will have power. Just call the office and we can check to see if there is a problem.
Why do I have an electric bill when I wasn't at my camping site?
There is a minimum bill due each month of the camping season whether you have any actual electric usage or not. If you have any questions please call the billing department at (217) 965-1566 for assistance.
Is there a horsepower limit?
Yes, 115 hp outboard is the largest allowed on the lake. Boats with larger motors are not allowed even with the use of a kicker motor.
When is the water turned on at the campground?
April 15th is when the water is turned on to the campground and that is when we start our "Summer Hours" of Monday - Sunday: 7 am to 7 pm.
When is the water turned off at the campground?
October 15th is when the water is turned off at the campground. That is when we go back to our "Winter Hours" of Thursday - Monday: 7 am to 3 pm and closed on Tuesday & Wednesday.
When is the campground & bait shop open/closed for the season?
The campground is open on March 1st for the start of the season. The gates are closed at the end of the season on December 1st.
The baitshop is open on March 1st and closed on November 14th.
